Sometimes we may get things wrong. If we have, we are very sorry, and we will do our best to put things right for you.

What is our complaints procedure?

Step One
Log your complaint with us by phone, letter, email, or via this website.

Step Two
Your complaint will be investigated and we will respond to you within three working days, and we will try to resolve it, where possible, within 10 working days.

Step Three
If you are unhappy with the outcome, then you may wish to appeal. To do this, simply write to us and request for the matter to be re-evaluated by a more senior member of our organization. You must do this within 28 calendar days of receiving our initial response. Please state the grounds of your appeal.

You can register any complaints, comments or compliments by:

Phone
Please call us for free on (972) 331 0039.

In writing, to:
Please forward all correspondence to:
NGP AMERICAS LTD
THE HARTFORD BUILDING
SUITE 420
400 N. ST. PAUL ST
DALLAS
TX 75201

Completing the Online Form
Please complete the form on the Contact page.